Cancellation and Refund Policy
Your health and the health of all of our clients matters to us. To ensure that all of our clients are treated fairly and are able to receive treatment in a timely manner, Floating Lotus asks that you provide at least 24-hours notice if you need to change, reschedule or cancel your appointment. If you change or reschedule your appointment without providing us with 24-hours advance notice or fail to keep your appointment (if you are a no-show) you will be charged 50% of your booked service.
To change or cancel an existing appointment, please contact us at firstname.lastname@example.org or (212) 600-0220. Thank you for your consideration and understanding.
Services Refund Policy
All sales for services are final. We unfortunately cannot offer refunds to any used or unused service, packages or series.
Online Return Policy
All online purchases of services are final. We do not offer refunds for any online purchases.
Pre-paid services are maintained in your account for 1 year and can be scheduled at any time until then.